CX Survey for Managers

Corporate decision makers questionnaire

Our online questionnaire is currently open. If you wish to participate, please click on the following link: International CX survey 2015

DEVELOR Customer Experience survey studies the attitudes and decisions of concrete companies in this field.

It determines what the impact of the sales/customer service staff, organisation processes and company strategy is on customer satisfaction from the viewpoint of top management or the sales/customer service management.
By filling in the questionnaire you and your organization can participate in this survey and obtain a final report of approximately 16 pages. A detailed analysis will enable you to look at the organizational readiness – with the help of our unique Customer Experience Readiness Index (CXR©) – of your company in order to fulfil and exceed expectations of your customers not only within your industry.


Industries included in the survey:

  • Banking
  • Insurance
  • Telecommunications
  • Gas, electricity and water suppliers
  • Hospitality
  • Automotive sales
  • Private healthcare
  • Public services

The questionnaire was designed for managers, who can provide their view from inside of the company about the customer satisfaction/experience.

Filling-in the questionnaire will take 15-20 minutes.

Link to the online questionnaire.