From concept to reality – Develor Hotel Solutions
Develor, as preferred training and consulting partner of many international and local chains and independent hotels, provides wide range of customized services to the hotel industry. When visiting our partners’ properties in most cases the service mindset has been appropriate; this is expected but less appreciated by the guests. If you want to stand out from the crowd you need the extra mile. We can state that the proactive sales attitude requires development.
If you want to change people’s behavior start with their attitude and finish with those systems that maintain the new way of operation. New knowledge and skills are fundamental but never enough. Develor provides professional services in four fields generating tangible business results.
Most of the projects starts with an extensive diagnostics of attitude, skills and internal systems and standards. If needed the next step is the processing: the design or improvement of the crucial systems in place in order to create the most supportive environment for the best services. The fully tailored training courses will be built on the results of the diagnostic phase, identifying the critical behaviors of the certain group of people and the development areas. Studies and researches underpin our solid experience: the implementation support (known also as follow-up activities) are the most important step of any development process. If we want to achieve sustainable change in mind-set and behavior we should put special emphasis on the enforcement activities after the training.
"We have been collaborating with Develor on the continuing education of employees within the Business Unit Oncology since 2008. We started with an Insights project for managers, followed by all employees in the office and finally the whole sales team (2009). Our mutual collaboration continued with members of the sales team in 2010 in “Negotiating with difficult clients” followed by the screening of communication channels, habits and inter-team cooperation called “Team Sociomapping” in 2011 (all were included who come into mutual contact, including the office staff). Throughout the time of our collaboration Develor has been a very responsive company both in the organisation and implementing of training. Our team is very diverse, including people of various ages, experience, education, personality and having behind them a range of different types of training in their professional careers. The Develor trainers were and are able to adapt to this diversely composed team and can capture, integrate and maintain their interest. The last-mentioned project, Team Sociomapping, showed us another viewpoint of the situation in individual teams, inter-team cooperation and the level of communication between people positioned outside the firmly created teams. We were very satisfied with the training and it captivated us so much that next year we would like to undertake this training once more so that we are able to assess the progress of individual teams and at the same time the Business Unit Oncology as a whole one year on."Ing. Otakar Bureš, Ph.D., Ing. Otakar Bureš, Ph.D. Business Unit Oncology - Novartis
"We have started to cooperate with Develor back in 2005. We appreciate their personal approach, willingness and flexibility in organisation of trainings, professionalism and high commitment of trainers, who prepare their trainings based on needs of our company and employees and incorporate practical experience in the contents of trainings.
The implemented trainings included for example the Sales skills of the sales team and customer service, Presentation skills, Time Management and from 2009 Leadership skills trainings together with the Insights personality typology.
Since 2005 Develor has also been developing managerial skills of our shop managers and helping us successfully implement our internal system of trainings of shop assistants in the sales skills (Train The Trainer).
It is a pleasure for us to cooperate with Develor in development of our employees and we are looking forward to their future trainings."Klára Zajacová, HR Manager - Adidas
"On the basis of our now two-year long relationship with Develor, I would describe the company using the following two attributes: professionalism and partnership. Professionalism: well-prepared and credible trainers offering excellent support in arranging various events. Partnership: Joint cooperation in specifying the necessary steps to be taken."Barnabás Kovács, Regional Head of Sales - Wrigley
"Over the last few years, Develor’s staff has played a significant role in training our leaders. We highly recommend their Leadership Academy program for all newly appointed leaders…". Johanna Mezővári, HR Manager - UPC
"...My first experience with Develor was during organization of a company event for Schneider Electric with the main idea to support the team cohesion. Based on the needs assessment of our company and our expectations Develor proposed Insights - the personal colourful typology. It had been prepared to exactly suit our needs content-, organization- and language wise (because of participating foreigners), taking into consideration the number of participants and the location of the event.
The Insights training was led by trainers Kinga Novotná, Milan Zekucia, Martina Georgievová, Vladimír Rýpal and Dana Nemčická, who managed to grab the attention of the participants and inspire them to understand better both themselves and their colleagues. After the company event I had received positive feedback not only from our employees but from our management as well. Develor also proposed the second part of the event - the outdoor activity which was also realized on a very professional level.
After the first positive experience I have approached Develor to prepare the Presentation skills training for selected employees, who present in front of the external customers. The training was delivered by Martina Georgievová, who can connect the theory and practice in an attractive manner. I value her professionalism and time during the training preparation, of course the delivery itself and her immediate feedback to the participants during practice. The evaluation received from the participants assured me that in case we need to develop our employees in the future I will gladly approach Develor with confidence."Ing. Monika Kraváriková, HR Director - Schneider Electric
„Selling generic products on highly competitive market demands an intelligent approach. As many other generic pharmaceutical companies it was Zentiva’s dream: satisfied customers’ needs, high - end affordable product, and the best human resources. Insights Discovery has made it true. Develor’s tool has helped Zentiva medical and sales representatives to go to extraordinary lengths to assist company clients. Insights Discovery transformed our employees’ sensitivity for customer needs into passion for customer service exceptional quality.”Lyubomir Chipilski, Medical Director - Zentiva