Good communication is not only the prerequisite of good atmosphere but also of effective work, whenever humans are involved. Thus the skills of being able to speak with confidence, clearly and plainly, listen actively and motivate or influence others are essential but cannot be taken for granted. We are not born with it but learn it throughout our entire life.
OUR COURSE DEVELOPS FUNDAMENTAL COMMUNICATION SKILLS that enable participants to be understood by communicating effectively, clearly and convincingly, yet with the acceptance and approval of the other party; and also to understand others by actively listening to them.
BEYOND TEACHING THE PRINCIPLES AND BASICS OF COMMUNICATION, the program also aims at increasing self-knowledge in regards to communication strengths and weaknesses. It reveals room for further personal development and then it provides participants with individualized support. The course inherently reinforces participants’ self-confidence and self-esteem in the use of various communication channels, may it be face-to-face, e-mail or phone communications. As a result participants will be able to express themselves better and will be able to create or reach more win-win communication situation.
By the end of the program participants will be able to communicate more effectively by expressing their thoughts in a clear and lucid style so that the other party would listen and understand them and also be able to use active listening skills to understand their partners.
Potential follow-up courses
- Assertive Communication
- Insights Discovery Personal Effectiveness
- Effective Conflict Resolution
- EQ – Emotional Intelligence
"We have been working together with Develor on a Leadership Academy since 2009. Since we evaluated the first program as a success and a good investment into our business, we have started with a second group of leaders in 2011.
When we were looking for a partner three years ago to help us to improve the leadership capability in our business, it was important for us to find an organization that is able to
- delivery high quality programs across our major markets
- work together with us in a flexible in business oriented manner that we achieve real competency rather than just deliver a training program
- ensure that the content of the program and the way it is delivered provides tailored solution in line with our company culture and processes
- apply and compare different tools and methods - 360 degree tools before and after, online and face-to-face tools, modular program structure, coaching, leader interviews, etc. to achieve maximum effectiveness
... We are happy to work together with Develor since they fully satisfy the above criteria, and equally or even more important they proved to be an ethical business partner, seeking for a long term trusted relationship with its customers."Imre Vadász, Regional HR Director, SCSE - SONY
„Selling generic products on highly competitive market demands an intelligent approach. As many other generic pharmaceutical companies it was Zentiva’s dream: satisfied customers’ needs, high - end affordable product, and the best human resources. Insights Discovery has made it true. Develor’s tool has helped Zentiva medical and sales representatives to go to extraordinary lengths to assist company clients. Insights Discovery transformed our employees’ sensitivity for customer needs into passion for customer service exceptional quality.”Lyubomir Chipilski, Medical Director - Zentiva
"...My first experience with Develor was during organization of a company event for Schneider Electric with the main idea to support the team cohesion. Based on the needs assessment of our company and our expectations Develor proposed Insights - the personal colourful typology. It had been prepared to exactly suit our needs content-, organization- and language wise (because of participating foreigners), taking into consideration the number of participants and the location of the event.
The Insights training was led by trainers Kinga Novotná, Milan Zekucia, Martina Georgievová, Vladimír Rýpal and Dana Nemčická, who managed to grab the attention of the participants and inspire them to understand better both themselves and their colleagues. After the company event I had received positive feedback not only from our employees but from our management as well. Develor also proposed the second part of the event - the outdoor activity which was also realized on a very professional level.
After the first positive experience I have approached Develor to prepare the Presentation skills training for selected employees, who present in front of the external customers. The training was delivered by Martina Georgievová, who can connect the theory and practice in an attractive manner. I value her professionalism and time during the training preparation, of course the delivery itself and her immediate feedback to the participants during practice. The evaluation received from the participants assured me that in case we need to develop our employees in the future I will gladly approach Develor with confidence."Ing. Monika Kraváriková, HR Director - Schneider Electric
„During the year 2010 ING Pension funding organized a series of trainings for a part of its employees and agents. Our only partner in this project was Develor Bulgaria. ...
My impressions with Develor are from our joint work on the preparation of the program application documents, setting up training goals, their realization and the finalization of the project. Our initial expectations changed during the process of needs analysis. Our Develor partners extremely skilfully expanded our horizons and managed to mark specific areas where we should focus our efforts. Trainings were focused on practice and diversity of situational modules. They were delivered by three Develor trainers. Except for my excellent impressions by Todor Todorov, I can confirm my colleagues’ high appraisals for the other trainers.
We still discuss the Insights profiles which every participant received even a year after the training. I would like to express my high appraisal for the entire project and for [how they] managed to help us see more clearly our boundaries on specific elements which to put on their right place, and most of all for that today we have the knowledge how to manage our sales and expectations.”Elitsa Zancheva, Sales Manager - ING Pension
„Zentiva a.s. cooperates with Develor since middle 2005 winning in a regular tender. The cooperation is focused on managerial courses (leadership) and basic competences (communication, goal orientation) of sales representatives and product managers. The courses were realized by Develor according to Zentiva’s assignment which came out of its educational program. Quality of the course content same as professional level of delivering were always evaluated positively by participants especially because of interactive methods and practical application.
Trainers were flexible in using languages realizing courses in foreign subjects of Zentiva a.s. because the courses were delivered not only in Czech and Slovakia but also in Baltic countries and Romania. Besides professional knowledge we appreciate also very helpful approach of Develor’s management and individual trainers.“Bohumil Mandík, Field Force Training Manager - Zentiva
"We have started to cooperate with Develor back in 2005. We appreciate their personal approach, willingness and flexibility in organisation of trainings, professionalism and high commitment of trainers, who prepare their trainings based on needs of our company and employees and incorporate practical experience in the contents of trainings.
The implemented trainings included for example the Sales skills of the sales team and customer service, Presentation skills, Time Management and from 2009 Leadership skills trainings together with the Insights personality typology.
Since 2005 Develor has also been developing managerial skills of our shop managers and helping us successfully implement our internal system of trainings of shop assistants in the sales skills (Train The Trainer).
It is a pleasure for us to cooperate with Develor in development of our employees and we are looking forward to their future trainings."Klára Zajacová, HR Manager - Adidas